Owner/Investor FAQ's

We perform a criminal history, credit, and eviction history check on all adults who will be living in the property. Additional high quality tenant attributes are also merged into the evaluation, including debt-to-income (DTI), employment history, rental length history, etc.

The lease agreement is our guidepost to manage most disputes. Tenant concerns may be submitted via our tenant portal 24/7 or via phone during normal business hours. We handle all disputes professionally and seek a quick resolution to any problems. We seek first to understand the issue and gather information to formulate the best course of action for situations not covered by the lease agreement.

Preferred method for rent collection is ACH transfer. Alternative electronic methods include credit cards and Zelle. Checks are accepted on a short-term basis until an electronic method is established.

Rent payment is due on the 1st of the month, but by no later than the 5th day. A late fee is assessed, as outlined in the lease agreement, on all payments made after the 5th of the month. Continued non-payment will result in actions to remove the tenant from the property up to and including eviction. 

We provide one annual inspection at no additional cost to our property owners. During our visit to the property, we use an Inventory and Condition Report form to check the working condition of all appliances provided with the lease and the condition of the interior and exterior of the property. Items that must be repaired will be captured and we will identify whether it is a tenant or owner repair. The report will be available in the owner and tenant portal for review.

Tenants may submit a request for repair via our tenant portal, preferred, and via phone. We then secure the appropriate contractor to perform that work as soon as practical.

An emergency repair must be submitted by phone for the quickest response. Emergencies are problems that pose significant risk to the tenant’s life or damage to the property. Emergency items include leaking gas appliances, burst water pipes or water heaters, large tree limbs falling on the house, etc.

Owners with less than 5 properties under management with us must maintain a minimum of $500 maintenance reserve for each property. Owners with between 5 and 10 properties with us must maintain a reserve of at least $400 per property while owners with 10 or more properties with us must maintain a reserve of at least $300.  These funds are our primary source of repair money and will cover most ad hoc repairs.

In the case of major expenditures (e.g., roof replacement), we will work with the owner and their insurance provider to ascertain what may be covered by insurance. For items not covered by insurance, we can provide 3 bids for owner consideration or work with an owner’s preferred contractor.

Yes. We track maintenance activity via our tenant portal and each owner has 24/7 visibility on maintenance activity that has taken place.

You will receive an invitation by email to access your account.

We aim to respond to owners the same day, but within 24 business hours. 

The first step we take when a lease violation occurs is provide notice to the tenant to cure – or to fix the problem.   If the problem is not resolved by the time stipulated in the notice, we will take action that could include eviction with the support of our attorney.