Tenant FAQ

  • When can I schedule a showing?

    Contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 will fill out an application. Fee is $45 per person and is non-refundable once background checks have been performed. 

  • Do you run background checks?

    Yes. As part of your rental application process, we will perform a background check that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • Do you require a security deposit?

    Yes. The amount varies per rental between $600 to -2x month's rent.

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    • Pay your rent online.
    • View your previous and upcoming payments.
    • Add your renter's insurance information (Optional).
    • Submit and track maintenance requests.

  • If something is broken, will you fix it?

    We will fix everything that is our responsibility as outlined in your lease agreement. 


    If there are damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    You are be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments can also be made in your tenant portal. 


    When using ACH, the money will not be withdrawn from your account immediately, so you will need to maintain the ACH balance in the account until the process is completed. 

  • How do I access my Tenant Portal?

    You will receive an automated invitation by  email access the system after you have been selected as the tenant.